Room Entry Troubleshooting FAQs

Depending on your computer settings, clicking the Enter button should activate a quick download and automatically deliver you to the Room. If you need additional help, please review these troubleshooting FAQs.

If you see screens similiar to these while attempting to enter a Meeting Room, please follow the instructions below.

If you are using Shaw.ca Internet - Click here to disable Auto Proxy Detection

If you see this image,

Press OK to start the conference client download. When prompted, choose 'Run the program from its current location' to install the conference client software.

and can not get past it, click here for instructions.

  1. What equipment and system requirements do I need to use the Voxwire™ MeetingRoom?
  2. Can I use the Voxwire™ MeetingRoom if I have a Macintosh®, Linux®, or Unix® platform?
  3. What should I do if I get an error message that I am using the incorrect Access Code?
  4. What should I do if I receive an error message "you must enable cookies".
  5. What should I do if I get an error message, "Unable to Launch"?
  6. My computer will not load the MeetingRoom software. What should I do?
  7. How do I test and troubleshoot my microphone and speakers?
  8. Is the Voxwire™ MeetingRoom compatible with Microsoft Windows NT?
  9. Can I use the Voxwire™ MeetingRoom with America Online?
  10. What should I do when I receive an "Alias in Use" error message?
  11. What if I get a "Room Is Full" error message?
  12. What should I do if I receive the message "Invalid Login"?
  13. What should I do if I get an "invalid page fault" error?
  14. Will Voxwire work thru a NatD (network address translation device) gateway/firewall?
  15. Should I accept the security alert during the download process?
  16. How do I search the FAQ library to find other answers?
  17. What should I do if these FAQs do not solve my problem?

1. What equipment and system requirements do I need to use the Voxwire™ MeetingRoom?
You need to have a PC (running Microsoft Windows 98* or higher) connected to the Internet (works with dial up, but high speed is even better). You need speakers to listen, and a microphone to speak. However, if you do not have a microphone, you will still be able to use our built-in text chat.

Please refer to the Voxwire™ MeetingRoom System Requirements for more detail.

*Some people are able to enter our rooms with older systems, but we are not able to support them with troubleshooting or customer support. Computer technology changes very rapidly and our online technology focuses on modern operating systems.
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2. Can I use the Voxwire™ MeetingRoom if I have a Macintosh®, Linux®, or Unix® platform?
Users of Apple Macintosh computers and Apple Macintosh operating systems, plus users of Unix and/or Linux operating systems are currently not supported. However, some Macintosh users have successfully used the Voxwire™ MeetingRoom while operating their Macintosh system while using "Blue Label Power Emulator" or "Virtual PC". If interested in learning more about this subject, please visit http://www.macwindows.com.
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3. What should I do if I get an error message that I am using the incorrect Access Code?
Access Codes are controlled by Room Owners. For security reasons, we do not supply Access Codes. You will need to contact the person who invited you to the meeting to make sure you have the correct spelling. Remember, Access Codes are case-sensitive.
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4. What should I do if I receive an error message "you must enable cookies".
Cookies must be enabled to enter a Voxwire MeetingRoom™. To enable your cookies you have one of 2 options:

Start IE, go to tools -> Internet Options
Click on the privacy tab

1. Either lower your settings if they are unnecessarily high,

OR

2. Click on Edit, and add our download server (howudodat.com) as an allowed site. We recommend this option, regardless of your general settings.

Hit apply, then ok.
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5. What should I do if I get an error message, "Unable to Launch"?

Otherwise, this may be caused by a corrupted file in the cache. From the browser menu, go to Tools > Internet Options, then click on "Delete Files" near the center of the dialog box, then try entering the MeetingRoom again.
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6. My computer will not load the MeetingRoom software. What should I do?
Periodically, you may need to refresh your computer's settings re-enter the Room.

Following are some other possibilities:

• Make sure you still have an active Internet connection. In some cases your ISP or local Internet connection might be down.

• The Voxwire™ MeetingRoom Servers might be unavailable due to maintenance or another issue. Wait a few minutes and try again.

• If you have a personal firewall, like Black Ice, it might be required to respond to its prompt to give explicit permission to allow your MeetingRoom to connect out to the Voxwire™ download Servers (howudodat.com).

• You might be running an "Internet Accelerator" application. These applications configure your browser and network settings with proxy configurations that are very complex - that the MeetingRoom is sometimes unable to understand. Try disabling this software and try again.

• For some very complex auto-proxy configurations, the MeetingRoom will be unable to determine the IP address of the proxy to use. Specifying your proxy server directly in the proxy settings of your browser would solve this problem.
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7. How do I test and troubleshoot my microphone and speakers?
You may log into our Voice Test Room and test the actual Voxwire system. You will hear your own voice after it travels around the Internet.

If your sound does not work, please check to see that your microphone and speakers are inserted completely into the correct plugs on your computer. If you are using external speakers, make sure they are plugged into a power outlet, turned on and the volume is up.

Confirm that the volume slider controls (lower left corner of the MeetingRoom) are toward the right. If your system is working properly, you should be able to speak for a couple seconds then hear your voice.

If that does not work, we suggest you test your microphone and speakers on your computer itself, outside the Voxwire Voice Test Room. The following steps will guide you through that process.

You can test to see if your microphone is working on your computer by recording a short message in the Windows Sound Recorder program. You will find it under Start > Programs > Accessories > Multi Media or Entertainment > Sound Recorder. Simply hit the red button, talk into the microphone, and then hit the play button. If you do not hear anything, then there is a problem with your settings, microphone, speakers, sound card, plug, or other element of your system.

Sometimes a computer's sound settings have been inadvertently disabled. On your taskbar, right click on the icon of an audio speaker and select "Open Volume Controls" (or you can open your Sound and Audio in the Control Panel). Under the "Options" settings, select "Advanced Controls" > "Properties" and then highlight "Recording." Click "OK." The window will change to your Microphone settings. Make sure the Microphone Volume Settings are set to the highest level.

Then click on "Advanced" at the bottom of the microphone controls. Select the "Microphone Boost" and click "Close". This will help amplify the volume of your microphone. Try another recording test.

If that does not work, you will need to contact the company that sold the computer to you or another service facility. Unfortunately, we do not service computers themselves, just our own MeetingRoom technology.
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8. Is the Voxwire™ MeetingRoom compatible with Microsoft Windows NT?
The Voxwire™ MeetingRoom may be compatible with Windows NT version 4.0 only. However, the Voxwire™ MeetingRoom works best with Microsoft Windows 2000 and XP.
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9. Can I use the Voxwire™ MeetingRoom with America Online?
Yes, you can use the Voxwire™ MeetingRoom while using America Online. It works best in AOL versions 4.0 or newer. For best results, use Internet Explorer instead of AOL's proprietary browser software.
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10. What should I do when I receive an "Alias in Use" error message?
If someone else is already in the room with the name you wish to use, or if you have lost your connection and are trying to re-enter before your name as cleared the system, change your room entry name, even if it is to only add a number or letter to that same name.
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11. What if I get a "Room Is Full" error message?
This means that the Room you are attempting to enter has already reached its capacity. If you are a guest, contact the person who invited you and let them know the Room is full. They can immediately increase their capacity. If you are a Room owner, you will be able to see how many people are entering your Room compared to its capacity on the read-out just above the quality meter in your Room. If you see it filling up, you can log into your account with your username and password, and increase the capacity at any time. It will take effect immediately, even during a live meeting.
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12. What should I do if I receive the message "Invalid Login"?
This is the result if the room entry screen is not filled in properly. The first line is for your name and must be alphanumeric (no special characters). The 2nd line is the access code, and if it is not already filled in for you, be sure to type in the exact code given to you (case sensitive). The room number is always filled in for you; please leave it unchanged.

If you are unsure of the Access Code, contact the person who invited you. For security reasons, Voxwire Customer Support does not give out Access Codes.
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13. What should I do if I get an "invalid page fault" error?
This happens when your system is trying to load an old version from the cache. To clear the cache of those temporary files, go to the Internet Explorer browser menu, Tools > Internet Options, and click on "Delete Files" near the center of the dialog box. Then retry room entry.
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14. Will Voxwire work thru a NAT (Network Address Translation) gateway/firewall?
The Voxwire software only initiates outbound connections. As such it will work behind a NAT device.
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15. Should I accept the security alert during the download process?
Yes. The download usually proceeds automatically, depending on your computer's configuration. If you see an alert asking if you want to download a file from Simple Software, our download agent, please accept it.
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16. How do I search the FAQ library to find other answers?
If you did not find the answer to your question in this list, click here to go to our FAQ Library. You can read FAQs by category or enter a word into the search field that you think may be in the question or answer, and click the "Find It" button.
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17. What should I do if these FAQs do not solve my problem?
Our Customer Support team is available to help you via email or telephone during USA business hours. We prefer using email support because many of the solutions are provided with links. We will initiate a call to you if telephone support is required. Using the form linked below, please share as much information as possible such as the link you are clicking on, the error message, etc. Merely telling us that you can not get into the Room will not be enough information to allow us to help you. Please click here to submit a form.
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