Welcome to the Voxwire Customer Service Center

We take pride in the fastest, most informative Customer Service possible. There are several ways you can get your questions answered and learn more about the MeetingRoom. The fastest way to get help is through our popular website self-help tools listed below.

For immediate answers, please use our searchable FAQ library which anticipates the majority of your questions. You can read by category, or enter a word you think may be in the question or answer and click "Find It".

Please review the Voxwire MeetingRoom Illustrated User's Guide which will help you learn how to use your MeetingRoom effectively. This will also allow you to easily print the guide for hard-copy reference (right-click on right side of desired pages and choose "print").

If you are having trouble with your Voxwire™ MeetingRoom, please click here to review our Trouble Shooting Guide.

If you have tried all the self-help tools above and still need help, you may submit a Customer Service Contact Form. Priority will be given to emergencies. We will call you if telephone support is required. Submitting emails for trouble-shooting and questions that are already covered in our online support tools will be referred back to the self-help tools. For assistance, please submit a Customer Service Contact Form and we will respond as quickly as possible.

Telephone Support
Most Room owners and guests have a basic familiarity with their computers and they are able to find answers and assistance using the online self-help tools such as the Trouble Shooting Guide, Searchable FAQs, Illustrated User Guide. We also offer email support at no additional charge, though it often points back to an answer that is readily available via one of our online resources. Therefore, it is our hope that everyone will access the online help tools first. This allows us to price the monthly Room fees at the lowest possible levels.

Unfortunately, we are not able to offer free telephone support. If you have tried all the self-help online tools, you may want to access live telephone support. We can make this available at a rate of $25 per quarter hour, with a minimum of $25 per call (whether the issue is resolve or not), charged to your Visa, Mastercard, or American Express. If the issue you are encountering turns out to be a problem with Voxwire's technology, we reserve the right not to charge you for the call. However, the majority of logon issues are related to the user's computer, often from a download of their security updates. These are very difficult to trace.

Again, it is our hope that you can resolve any issue using our online tools. But if you desire a telephone call, please submit a request including your telephone number so that someone can call you and that you understand the charge for telephone support.