Question ID : 32
Created on 2008-12-12 at 3:27 PM
Author : Voxwire Support [customerservice@voxwire.com]
Online URL : http://www.voxwire.com/web_conferencing/article-32.html
You may log into our Voice Demo Room - "Here" - and test the actual Voxwire system.
If your sound does not work, please check to see that your microphone and speakers are inserted completely into the correct plugs on your computer. If you are using external speakers, make sure they are plugged into a power outlet, turned on and the volume is up.
Confirm that the volume slider controls (in toolbar at top of window) are toward the right. If your system is working properly, you should be able to speak for a couple seconds then hear your voice.
If that does not work, we suggest you test your microphone and speakers on your computer itself, outside the Voxwire DemoRoom. The following steps will guide you through that process.
You can test to see if your microphone is working on your computer by recording a short message in the Windows Sound Recorder program. You will find it under Start > Programs > Accessories > Multi Media or Entertainment > Sound Recorder. Simply hit the red button, talk into the microphone, and then hit the play button. If you do not hear anything, then there is a problem with your settings, microphone, speakers, sound card, plug, or other element of your system.
Sometimes a computer's sound settings have been inadvertently disabled. On your taskbar, right click on the icon of an audio speaker and select "Open Volume Controls" (or you can open your Sound and Audio in the Control Panel). Under the "Options" settings, select "Advanced Controls" > "Properties" and then highlight "Recording." Click "OK." The window will change to your Microphone settings. Make sure the Microphone Volume Settings are set to the highest level.
Then click on "Advanced" at the bottom of the microphone controls. Select the "Microphone Boost" and click "Close". This will help amplify the volume of your microphone. Try another recording test.
If that does not work, you will need to contact the company that sold the computer to you or another service facility. Unfortunately, we do not service computers themselves, just our own MeetingRooms.